Effective Date: December 15, 2024
Welcome to PGH Shop! By using our website (https://pghshop.com) and placing an order, you agree to the following terms and conditions. Please read them carefully.
1. About Us
PGH Shop operates as an online-only store offering print-on-demand merchandise, including t-shirts, sweatshirts, and scented candles. As a small business run by an individual, we rely on third-party services, such as Printify, to fulfill and ship orders.
2. Products and Services
All products sold by PGH Shop are custom-made by Printify after you place an order. Due to the print-on-demand nature of our merchandise:
- Products are created specifically for you and cannot typically be returned.
- We do not offer warranties or guarantees beyond those provided by Printify.
3. Purchases and Payments
By placing an order on our site, you agree to provide accurate and complete payment and shipping details.
4. Shipping and Delivery
We offer worldwide shipping through Printify, with fees and delivery times based on your chosen shipping method.
- Standard shipping times and costs vary depending on your location and Printify’s fulfillment partner.
- Expedited shipping options may be available but can incur additional costs.
- Once your order is shipped, you will receive a tracking number.
Please note: PGH Shop is not responsible for delays caused by customs, postal services, or other unforeseen events during transit.
5. Returns and Refunds
Due to the print-on-demand nature of our products, returns or exchanges are not accepted unless:
- The item arrives damaged or defective.
- There is an issue with the print quality.
In such cases, please contact us at [email protected] within 14 days of delivery with photos and details of the issue. Refunds or replacements will be issued at our discretion after reviewing your claim.
6. User Accounts
You are not required to create an account to make a purchase. However, registered users can save their shipping and billing details for future use. Account holders are responsible for keeping their login credentials secure.
7. User-Generated Content
By submitting reviews or other content to our site, you grant PGH Shop a non-exclusive, royalty-free, and perpetual right to use your content for marketing or promotional purposes.
8. Promotions and Discounts
We may run promotions, discounts, or special offers. Terms for each promotion will be provided at the time of the offer and are subject to change.
9. Liability and Disclaimers
- We strive to keep our website functional and accurate but cannot guarantee uninterrupted access or error-free content.
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
10. Dispute Resolution
In the unlikely event of a dispute:
- You agree to contact us first to attempt an informal resolution by emailing [email protected].
- If a resolution cannot be reached, disputes will be handled in accordance with the laws of Pennsylvania.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page with the Effective Date updated accordingly. Continued use of our website after changes are posted constitutes acceptance of the updated terms.
12. Contact Information
For questions about these terms or our policies, please contact us at:
Email: [email protected]
Website: https://pghshop.com